SHIPPING POLICY

Shipping Goals

We are committed to providing reliable shipping services to customers worldwide, ensuring that your personalized gifts arrive on time and safely.

Processing & Shipping Time

Processing time: 1-5 business days (includes quality check, customization, packaging, and warehouse handling).

Shipping time: Once your order has been shipped, estimated delivery times are:

Special Circumstances:

• Possible delays of 1-4 weeks due to holidays, post office, customs, etc.

International Shipping

• We offer worldwide shipping to most countries. Some remote locations may require special shipping arrangements. Please check available shipping options at checkout or contact us for further details.

Delivery Delays

• We strive to ensure your order arrives on time, but certain uncontrollable factors (such as holidays, customs inspections, or postal service issues) may cause delays. If your package is delayed, we recommend checking the tracking information for updates. If you need further assistance, please contact our customer support team.

Will My Items Ship Together?

• We aim to ship complete orders, but in some cases, orders may be split into several packages due to different supply warehouse locations. Multiple tracking numbers will be provided.

Customs & Import Duties

• Shipments are delivery duty unpaid. Customs or import duties are charged once the parcel reaches its destination country. Customers are responsible for these charges. Customs regulations prevent declaring items as gifts or understating product prices.

If your question hasn't been answered, feel free to contact us at [email protected], and we'll respond within 24 hours.